Privacy Policy

Initial Release and Effective Date: 31 / 10 / 2022

Arctic Vision Hong Kong Biotech Limited and its affiliates (hereinafter referred to as "Company", "We" or "Arctic Vision") respect the privacy of each user and attach importance to the protection of each user's personal data. This Privacy Policy Statement (hereinafter referred to as "this Policy") will introduce the types of personal data collected by the Company, the scope and purpose of use of such personal data, the processing and transfer of such personal data, our protection for such personal data, and your rights to these personal data.

BEFORE YOU START USING OUR PRODUCTS AND SERVICES, PLEASE BE SURE TO CAREFULLY READ AND THOROUGHLY UNDERSTAND THIS POLICY, AND USE RELEVANT PRODUCTS OR SERVICES AFTER CONFIRMING YOU HAVE FULLY UNDERSTOOD IT. IF YOU HAVE ANY QUESTIONS, COMMENTS OR SUGGESTIONS ON THE CONTENTS OF THIS POLICY, YOU CAN CONTACT US THROUGH THE CONTACT INFORMATION PROVIDED IN THIS POLICY. IF YOU ARE UNDER THE AGE OF 18, YOU SHOULD OBTAIN THE CONSENT OF YOUR PARENTS OR GUARDIAN BEFORE PROVIDING YOUR PERSONAL DATA TO THE COMPANY.

This policy is applicable to all our consumer-oriented websites containing the link of this Policy, including but not limited to the websites operated by the Company ([www.itear.com/hk]) and other pages under the same domain name, as well as all contents and services provided therein, hereinafter collectively referred to as "Major Platforms ".

We may update this Policy from time to time according to applicable laws and regulations and other needs. We recommend that you review this policy regularly to ensure that you are aware of the latest version of the binding policy.

This policy will help you understand the following: 
Part 1: How do we collect and use your personal data 
Part 2: How do we entrust, share, transfer and publicly disclose your personal data 
Part 3: How do we store your personal data 
Part 4: How do we use cookies and similar technologies 
Part 5: How to transfer your personal data around the world 
Part 6: How do we protect your personal data 
Part 7: Your rights 
Part 8: How to update this policy 
Part 9: Contact information

1. How do we collect and use your personal data 
   Our website provides a visitor mode. You can browse and search information without logging in or registering an account. In order to provide you with more convenient, high-quality and personalized products and/or services, and to improve your experience, we may collect and use your personal data in the following additional services provided to you. If you refuse to provide, you will not be able to use the relevant additional functions or achieve the functional effect we intend to achieve. These additional functions may include:
   1. Warranty and Returns Service 
      
      • According to the Warranty and Returns Policy, you can choose to register through our website and enjoy the warranty and returns service. You need to provide your name, contact number, email address, Serial no., purchase date, purchase location and other information. We collect the information for the purpose of providing warranty, return and replacement services and other purposes that we expressly inform.
      • In order to provide services and improve service quality, we may also use your other information, including the relevant information you provide when you contact our customer service staff.
   2. Customer service and dispute resolution 
      
      • In order to realize our customer service function, you can fill in the inquiry form and provide your name, contact number, e-mail address and other information, so that we can contact you and reply to your questions in a timely manner.
      • You may provide information other than the above information when communicating with our customer service staff.
   3. You are fully aware that we may collect and use your personal data without your authorization and consent in the following cases: 
      
      • If it is necessary for signing and performing the contract according to your requirements;
      • If it is necessary for us to fulfill our legal obligations;
      • If it is necessary to deal with public health emergencies, or to protect your or others' life, health and property safety in an emergency;
      • If your personal data is processed within a reasonable range in carrying out news reporting, public supervision and other acts for the public interest;
      • If your personal data that disclosed by you or legally disclosed is processed within a reasonable range;
      • To observe legal obligations, including tax/accounting requirements and other circumstances stipulated by laws and regulations.
   4. As far as permitted by law, we may collect your personal data or relevant information through a third party to enrich our understanding of you and improve the products and services we provide to you. We will confirm the scope of authorization and consent. If it exceeds your authorization and consent, we will obtain your consent again.
   5. Please note that, according to applicable laws, if we take technical measures to process personal data so that such information cannot be re-identified to specific individuals and cannot be recovered, we may use this information for statistics and analysis to improve our products and services and support our business decisions, such use does not need to be notified to you or obtain your consent.
2. How can we entrust, share, transfer and publicly disclose your personal data 
   
   1. Entrusted processing 
      We may outsource relevant services, while specific suppliers or affiliated companies of the Company may perform some work on our behalf, such as operating various information systems. According to the agreement, the above-mentioned third parties use the information provided by us to the extent necessary for them to provide services, so as to ensure that we can smoothly provide products or services to you, and they have no right to use it for other purposes. In this case, these third parties process your personal data in full accordance with our instructions and do not constitute an independent personal data processor.
   2. Share 
      We promise to keep your personal data strictly confidential. We will not share your personal data with any company, organization or individual unless otherwise specified by the above circumstances, laws and regulations and regulatory authorities or with your explicit consent in advance.
   3. Transfer 
      We will not transfer your personal data to any company, organization or individual, except for the following circumstances:  
      
      • Obtaining your express consent in advance;
      • In case of asset transfer, acquisition, merger, reorganization or bankruptcy and liquidation, if personal data transfer is involved, we will inform you of the relevant situation and require new companies or organizations holding your personal data to continue to be bound by this Policy. If the purpose and processing method of personal data are changed, we will ask such companies and organizations to obtain your explicit consent again.
   4. Public disclosure 
      In principle, we will not publicly disclose your personal data. If public disclosure is really necessary, we will inform you of the purpose of public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your explicit consent.
   5. In accordance with relevant laws, regulations and national standards, we do not need your consent to share, transfer and publicly disclose your personal data under the following circumstances: 
      
      • If it is necessary for signing and performing the contract according to your requirements;
      • If it is necessary for us to fulfill our legal obligations;
      • If it is necessary to deal with public health emergencies, or to protect your or others' life, health and property safety in an emergency;
      • If your personal data is processed within a reasonable range in carrying out news reporting, public supervision and other acts for the public interest;
      • If your personal data that disclosed by you or legally disclosed is processed within a reasonable range;
      • If it is necessary for litigation disputes, requirements from administrative or judicial authorities in accordance with the laws, and other circumstances stipulated by laws and regulations.
3. How do we store your personal data 
   We strictly follow the principle of the shortest time limit to retain your personal data. If relevant laws and regulations have clear provisions on the period for us to keep your personal data, we will first comply with such provisions. If there is no explicit provision, we will keep your personal data until: (i) the purpose of collecting, using and sharing your personal data is fully realized;(ii) you cease to use our products or services, or cease to participate in our activities, or (iii) you explicitly request us in writing to delete your personal data. After the expiration of personal data storage, we will adopt deletion, anonymization or other processing methods approved by laws and regulations.
4. How do we use cookies and similar technologies 
   Cookie and similar device information identification technology are widely used in the internet. When you visit our website, we (or the third party entrusted by us) may use relevant technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as ""cookies"") to your device to collect, identify and store information when you visit our Major Platforms, which may include your: (i) IP address;(ii) Unique cookie identifier, cookie information and information about whether software installed in your device has accessible functions;(iii) unique device identification code and device type;(iv) domian name, browser type and language;(v) operating system and system settings;(vi) country and time zone;(vii) the Arctic Vision websites visited in the past;(viii) information about your interaction with Arctic Vision website, such as click behavior and (ix) number of visits and access routes.  
   There are three types of Cookie commonly used by Arctic Vision websites:  
   
   1. Functionality: These cookies are required for basic website functions, so they are always enabled. These cookies include cookies that make you remembered when you browse our website in a single session or between sessions you require. They can provide security issues and compliance assistance.
   2. Performance: These Cookies enable us to improve the functionality of the Arctic Vision website by tracking usage methods. In some cases, these cookies can help us check for crashes and delays, and explain that you don't need to repeat the steps and processes of filling out the form and entering the search content. If these cookies are rejected, it may lead to poor customized recommendation and reduce the performance of the website.
   3. Advertising: (Third party) Advertising cookies collect information to better customize the advertisements you are interested in, both inside and outside our website. In some cases, these cookies will involve processing your personal data. You can set your browser to reject or turn off cookies, but rejecting these cookies will cause you to see advertisements that are not related to you. 
      Most browsers provide users with the function of clearing the cached data of the browser. You can clear the data accordingly, or modify the acceptance of cookies or reject our cookies. You may not be able to use services or corresponding functions depending on cookies due to these modifications.
5. How is your personal data transferred globally 
   The personal data collected and generated in the Hong Kong will be stored in Hong Kong. Due to necessity to provide services to you and the division of business of our affiliated companies, the personal data may be transmitted to our affiliated company極目峰睿（上海）生物科技有限公司in mainland China. The above situation involves the cross-border transfer of your personal data. We will sign a data cross-border transmission agreement with our affiliated companies to ensure that your personal data is adequately and equally protected as in Hong Kong. For example, before cross-border data transfer, we will carry out personal data security impact assessment, implementing security measures such as data de-identification, requiring data recipients to use personal data strictly for the purposes specified in the agreement by signing an agreement, and adopting technical and management measures to earnestly fulfill the obligation of data security protection.  
   If we need to transfer your personal data to other countries or regions outside mainland China and Hong Kong in the future, we will ask for your explicit consent separately, complying with the provisions of relevant laws and regulations, and ensure that your personal data are protected equally in Hong Kong.
6. How do we protect your personal data 
   
   1. The company will only retain your personal data for the period necessary for the purpose stated in this Policy and within the time limit required by laws and regulations. If the above deadline is exceeded, we will destroy or anonymize your personal data in time.
   2. The company promises to protect the security of the personal data you provide to us and take reasonable precautions to prevent your personal data from being lost, abused or changed. We undertake to use appropriate physical, electronic and other means and procedures to protect the personal data we collect.
   3. The company will not evaluate, change or confirm the contents of various personal data provided by you. The collection, use and disclosure of your personal data by the Company are the auto filtering behavior of relevant websites of the Company. The Company will not review and modify the contents of your personal data. Therefore, in order to provide accurate and effective services for you by the Company, it is strongly recommended that you ensure the accuracy and authenticity of the personal data you provide.
   4. The transmission of data through the network cannot guarantee 100% security. Although we are committed to protecting your personal data, we cannot guarantee the absolute security. Therefore, you should also take positive measures to ensure the security of personal data, such as not disclosing your personal account and information to others.
   5. If a personal data security incident occurs, we will perform the relevant notification obligations in accordance with the requirements of laws and regulations. We may inform you of the basic situation and possible impact of the security incident, the response measures we have taken or will be taken, the suggestions on self-protection and risk reduction and checking and corrective actions, etc. We may inform you of security incidents by email, fax, telephone, push notification, etc. When it is difficult to inform the subject of personal data one by one, we may publish the announcement in a reasonable and effective way. At the same time, we will also report the disposal of personal data security incidents in accordance with the requirements of the regulatory authorities.
   6. Our Major Platforms may contain links, promotions and contents from other third parties beyond our control. Please note that we have limited or no control and management over such websites. This Policy does not apply to these websites. We strongly recommend that you read their personal data protection policies and terms and conditions when visiting, browsing and using these websites.
7. Your rights 
   
   1. Check/correct / update your profile 
      
      • You have the right to request a copy of the information that we hold about you and to correct the personal data that we hold about you that is inaccurate or incomplete.
      • You can send an email to infohk@arcticvision.com to query, edit and modify your personal data.
      • We have the right to charge a reasonable fee for processing your personal data access request.
   2. Direct promotion 
      If you want to know more about our products and/or services, you can leave an email address. We may use your personal data we collected to send you marketing information and commercial advertisements directly. You can choose to ""receive service"" or ""refuse service"" for such marketing information and commercial advertisements from time to time. 
      Marketing information and commercial advertisements that you may be interested in pushed to you by third-party platforms or Apps may include our products. If you don't want to get such information, You may turn off or unsubscribe according to the instructions in the information or in accordance with the information presentation rules of relevant third party platforms.
   3. Change the scope of your authorization and consent 
      Each business function needs some basic personal data to be completed. For the collection and use of additional collected personal data, you can send an email to infohk@arcticvision.com to withdraw your authorization. When you withdraw your authorization, we will no longer process the corresponding personal data. However, your decision to withdraw your authorization will not affect the previous personal data processing carried out based on your authorization.
   4. You can contact us through the contact information in part 9. In response to your request for the above rights, unless otherwise provided by laws and regulations, we will reply in 1 month. Given the complexity and number of requests, this period may be extended where necessary. In the event of a delay in providing information, we will notify you within 40 days of the relevant circumstances and the reason for the delay. If you are not satisfied, you can also complain to us through this contact information.  
      We will not be able to respond to your request if:  
      
      • It is related to our performance of our obligations under laws and regulations;
      • It is directly related to national security and national defense security;
      • It is directly related to public safety, public health and major public interests;
      • It is directly related to criminal investigation, prosecution, trial and execution of judgment;
      • We have sufficient evidence to show that you have subjective malice or abuse of power;
      • It aims to protect your or others' life, property and other major legitimate rights and interests, but it is difficult to get your consent;
      • Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
      • Involving trade secrets.
8. How is this Policy updated 
   
   1. The Company reserves the right to modify the personal data protection policy at any time.
   2. We may change this Privacy Policy from time to time. If this Policy is updated, we will send an email to the latest email address you provided to us or obviously publish a change notice on the website. Please be sure to check the updated policy to ensure that you are fully aware of the updated content of the policy.
   3. If you do not agree with the revision of our Policy, please stop using relevant products and services immediately. If you continue to use the products or services provided by us after the policy is updated, it means that you have carefully read and fully understand the updated policy and agree to be bound by the updated policy. You also consent to us the collection, use, retention and sharing of your information in accordance with this Policy and Personal Data (Privacy) Ordinance (Cap. 486) in Hong Kong.
9. Contact information 
   If you need any assistance from us (including the request in Section 7 of this Policy), please contact us according to the following contact information: 
   Company name: Arctic Vision Hong Kong Biotech Limited 
   Email: infohk@arcticvision.com 
   In response to your some requests, you may need to ensure that you are a qualified personal data subject. In order to verify your true identity, we may ask you to provide additional materials or written requests before processing your requests and / or complaints. We will reply in 1 month. Given the complexity and number of requests, this period may be extended where necessary. In the event of a delay in providing information, we will notify you within 40 days of the relevant circumstances and the reason for the delay.